Refund, Return and Exchange Policy
Last updated: 6 September 2026
All purchases from MACY are final.
MACY does not offer returns, exchanges, refunds or store credit for:
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Change of mind;
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Incorrect size, colour or length selected by the customer;
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Incorrect measurements provided by the customer;
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Personal preference regarding fit or style;
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Sale or promotional products;
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Customised, altered or made-to-order products; or
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Orders confirmed by the customer.
Customers must carefully check the product, size, measurements, colour, length, delivery details and customisation instructions before confirming an order.
Damaged, Defective or Incorrect Products
Customers must inspect their order immediately after delivery.
If an item arrives damaged, has a manufacturing defect or is different from the item ordered, the customer must contact MACY within 48 hours of receiving the order.
The customer must provide:
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Full name;
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Order number;
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Description of the issue;
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Clear photographs of the complete item;
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Close-up photographs of the damage or defect;
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Photographs of the packaging; and
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An unpacking video, where available.
The item must remain unworn, unwashed, unused and unaltered, with its original labels and packaging.
MACY will inspect the evidence and determine whether the issue qualifies as delivery damage, a manufacturing defect or an incorrect item. If the claim is approved, MACY will provide an appropriate remedy in accordance with applicable consumer law.
Claims relating to visible damage submitted after 48 hours may be rejected where legally permitted.
Handmade Details
Some MACY abayas contain handmade embroidery, beading or decorative details. Minor differences in stitching, placement, texture or finishing are natural characteristics of handmade products and are not considered defects.
Damage caused by wearing, washing, ironing, perfume, chemicals, alterations, misuse or improper storage is not considered a manufacturing defect.
Colour Differences
Product colours may appear slightly different because of photography, lighting, screen brightness or device settings. Minor colour variation is not considered a defect.
Mandatory Consumer Rights
Nothing in this Policy excludes rights that cannot legally be waived. Where applicable law requires MACY to provide a repair, replacement or refund for a confirmed defective or non-conforming product, the legally required remedy will apply.
Contact MACY
To report a damaged, defective or incorrect item within 48 hours, contact:
Email: uaemacy@gmail.com
WhatsApp: +971 52 175 6006
Contact page: https://macyofficial.com/contact-us/
