TERMS AND CONDITIONS

Last updated: 5 September 2026

Welcome to MACY. These Terms and Conditions govern your access to and use of macyofficial.com and your purchase of products from us.

By accessing our website, placing an order, or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. About MACY

MACY is a UAE-based fashion brand established in 2021. We create and sell abayas and related fashion products and offer worldwide shipping to eligible destinations.

In these Terms, “MACY,” “we,” “us,” and “our” refer to the operator of macyofficial.com. “Customer,” “you,” and “your” refer to anyone accessing the website or purchasing from us.

2. Eligibility

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order.

You are responsible for ensuring that all information submitted to us is accurate, complete, and current.

3. Product Information

We make reasonable efforts to display product descriptions, measurements, colors, materials, embroidery, and images accurately.

However:

• Colors may appear differently depending on screen settings, lighting, and photography.

• Measurements may vary slightly because of the nature of garment production.

• Minor variations in embroidery, handmade details, stitching, or placement are not necessarily defects.

• Product availability may change without notice.

Customers must carefully review the product description, size, length, color, and other details before confirming an order.

4. Orders

Submitting an order does not automatically mean that it has been accepted. An order is accepted when we confirm it or begin processing it.

We reserve the right to reject or cancel an order when:

• The product is unavailable.

• Payment cannot be authorized.

• The price or product information contains an obvious error.

• We suspect fraud, unauthorized activity, or misuse.

• We cannot deliver to the supplied address.

• The order violates these Terms.

If we cancel a paid order before fulfilment, the amount collected for the cancelled item will be returned through the original payment method.

5. Prices and Payments

Prices are displayed in the currency selected or shown on the website. Currency conversions displayed by payment providers may be approximate and may include their own charges.

The total payable amount, including any applicable delivery charges, will be shown during checkout.

Available payment methods may include debit or credit cards and approved third-party payment providers such as Apple Pay, Google Pay, Tabby, or Tamara. Availability may vary.

Transactions made through third-party payment providers are also subject to their terms and approval requirements.

We may correct obvious pricing errors. If an error affects an order already submitted, we will contact you before proceeding or cancel the affected order and return the collected payment.

6. Order Changes and Cancellations

Orders may enter processing shortly after confirmation. For this reason, changes or cancellations are not guaranteed.

Customers should contact us immediately if an order contains incorrect information. Once an order has been processed, customized, altered, or dispatched, it cannot normally be changed or cancelled.

7. Shipping and Delivery

We ship within the UAE and to eligible international destinations.

Delivery estimates are provided as guidance and are not guaranteed. Delays may occur because of courier operations, customs procedures, public holidays, weather, incorrect delivery information, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate:

• Full name

• Mobile number

• Email address

• Delivery address and location

• Any necessary access or delivery instructions

We or our delivery partners may contact the customer to arrange or complete delivery.

MACY is not responsible for delays or failed delivery caused by incorrect, incomplete, or inaccessible delivery information supplied by the customer.

8. International Orders, Customs and Duties

International orders may be subject to customs inspections, import duties, taxes, handling charges, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product or delivery price and are the customer’s responsibility.

Customers are responsible for checking applicable import restrictions and requirements before ordering. MACY cannot guarantee customs clearance or a specific international delivery date.

9. Failed or Refused Delivery

If delivery cannot be completed because the customer:

• Supplied incorrect or incomplete information;

• Did not respond to reasonable delivery attempts;

• Refused the shipment; or

• Failed to collect the shipment,

the customer may be responsible for additional delivery, return, customs, or re-dispatch costs.

Any remedy will be determined after deducting applicable expenses and remains subject to mandatory consumer law.

10. Returns, Exchanges and Refunds

All purchases are final. MACY does not voluntarily accept returns or exchanges and does not provide refunds or store credit for:

• Change of mind;

• Incorrect size, length, color, or measurements selected by the customer;

• Fit or style preference;

• Minor color differences caused by screens or photography;

• Sale or promotional items;

• Customized, altered, or made-to-order products; or

• Orders confirmed with incorrect information supplied by the customer.

This policy does not exclude any remedy that must be provided under applicable consumer-protection law.

11. Damaged, Defective or Incorrect Products

Customers must inspect their order immediately after delivery.

If an item arrives damaged, has a manufacturing defect, or is different from the item ordered, the customer must contact MACY within 48 hours of delivery and provide:

• Full name and order number;

• A clear description of the issue;

• Clear photographs of the entire item and the affected area;

• Photographs of the original packaging; and

• An unboxing video, if available.

The item must remain unworn, unused, unwashed, unaltered, and in its original condition with all tags and packaging.

MACY will review the evidence and, where the claim is confirmed, provide an appropriate remedy in accordance with applicable law.

Damage caused by wearing, washing, misuse, improper handling, unsuitable storage, alteration, or normal wear and tear is not considered a manufacturing defect.

12. Promotions and Discount Codes

Promotional offers and discount codes:

• Are valid only for the stated period;

• May be limited to selected products or customers;

• Cannot be exchanged for cash;

• Cannot normally be combined unless expressly stated; and

• May be withdrawn or corrected where issued or applied in error.

Additional conditions shown with a promotion form part of these Terms.

13. Website Use

You agree not to:

• Use the website for unlawful or fraudulent purposes;

• Attempt to gain unauthorized access to the website or its systems;

• Introduce malicious code, viruses, or harmful technology;

• Copy, scrape, reproduce, or commercially exploit website content without permission;

• Interfere with the website’s security or operation;

• Submit false reviews, payment disputes, or misleading information; or

• Use our intellectual property without written authorization.

We may restrict access to the website where misuse or unlawful activity is suspected.

14. Intellectual Property

All website content—including the MACY name, logo, branding, photographs, product designs, graphics, text, videos, and layout—is owned by or licensed to MACY and is protected by applicable intellectual-property laws.

Content may be viewed for personal, non-commercial shopping purposes only. It may not be copied, modified, distributed, published, sold, or used commercially without prior written permission.

15. Reviews and Customer Content

If you submit a review, photograph, comment, or other content, you confirm that it is accurate, lawful, and does not violate another person’s rights.

You grant MACY permission to display and reproduce submitted content for website, customer-service, and promotional purposes, subject to applicable privacy law.

We may remove content that is misleading, abusive, unlawful, or unrelated to the relevant product or service.

16. Third-Party Services and Links

Our website may contain links to, or integrations with, payment providers, delivery companies, social-media platforms, and other third parties.

These services are operated independently and may have their own terms and privacy policies. MACY is not responsible for third-party websites, systems, content, or service interruptions outside our reasonable control.

17. Privacy and Cookies

We may collect and process information such as your name, mobile number, email address, location, delivery address, order information, and website usage data.

We use this information to process orders, arrange delivery, provide customer service, prevent fraud, improve the website, and—where permitted—send news or promotional offers.

We may share necessary information with service providers such as payment processors, delivery companies, website providers, and professional advisers.

Our use of personal information and cookies is further explained in our Privacy Policy.

18. Website Availability

We aim to keep the website accurate, secure, and available, but uninterrupted access cannot be guaranteed.

We may temporarily suspend, modify, or discontinue any part of the website for maintenance, security, technical, operational, or commercial reasons.

19. Limitation of Liability

To the maximum extent permitted by law, MACY will not be liable for indirect, incidental, or consequential loss arising from the use of the website, delivery delays, third-party services, or misuse of a product.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud or any mandatory consumer right.

20. Events Outside Our Control

MACY is not responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, government restrictions, customs delays, transport disruption, telecommunications failures, labour disputes, public-health emergencies, or courier interruptions.

We will make reasonable efforts to notify affected customers and resume fulfilment when reasonably possible.

21. Governing Law and Disputes

These Terms are governed by the applicable laws of the United Arab Emirates.

Any dispute will be subject to the jurisdiction of the competent courts of the UAE, unless mandatory consumer law in the customer’s country provides otherwise.

Customers are encouraged to contact MACY first so that we can attempt to resolve any concern directly and fairly.

22. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, operations, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. The terms applicable to an order are generally those displayed when the order was placed, subject to mandatory law.

23. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Refund and Return Policy, and any conditions displayed during checkout, form the agreement between the customer and MACY concerning use of the website and purchases made through it.

25. Contact Us

For questions about these Terms, an order, or our services, contact MACY through:

Email: uaemacy@gmail.com
WhatsApp: +971 52 175 6006
Contact page: https://macyofficial.com/contact-us/

Working hours: Sunday to Thursday, 10:00 AM–10:00 PM UAE time.